Contact and support

What makes the first reply useful

Quote the account name and the approximate time of the transaction. That is the difference between a query answered on the first reply and one answered on the fourth. The cashier here lists Bank transfer, Touch ’n Go and GrabPay, so say which one was used.

The one rule

A password, a full card number and a one-time code are never needed by support. A message that asks for one is not from the operator, whatever channel it arrives on. No cashier channel needs one either: Bank transfer, Touch ’n Go and GrabPay all authorise inside their own apps.

Which channel to use

This page describes the site; the operator holds the account, so account questions go to its own support desk. Live chat is the fastest route and runs around the clock in English and Bahasa Melayu. The channels this site lists are WhatsApp, Live Chat and Telegram, and the cashier behind them takes Bank transfer, Touch ’n Go and GrabPay.

Also worth a look: Live Dealer, Fish Shooting, Sports, 4D, and the offers.